Shipping Policy

• Free Shipping on orders above Rs. 1000/- within serviceable area. There will be a charge of Rs. 50/- for shipping on orders below Rs. 1000/-
• Your order will be delivered within 24 to working hours depending upon your Pin code.
• The Shipping charges shall be levied on every order irrespective of the number of orders placed by a Retailer on the same day.

The above Shipping Policy shall be applicable for the Wholesale buyers falling in nearby Serviceable Area (Within Kerala State)

For Wholesale buyers falling in other Serviceable Area, below shipping policy shall be applicable:

• The Shipping Charges/Freight Charges shall be Rs.200 or 2% of Order Value, whichever is higher
• The Shipping charges shall be levied on every order irrespective of the number of orders placed by a Retailer on the same day. The order will be delivered within 7-10 working days
• The Wholesale buyer can see the applicable Shipping charges on their order at the time of placing the Order depending upon Pin code falling under nearby Serviceable Area or other Serviceable Area.

Price, Delivery Charges And Payment:

The installation and use of this Website/App is free of cost and this includes only the usage of certain services of the Website/App. www.medsoonretailpro.com does not charge any fee for accessing, browsing in the Website/App. You hereby understand that this no charge policy maybe amended at any time at the discretion of the Company.

For the purpose of this section, Buyer would include any User choosing to use the services offered on the App/Website. Seller means the Company/ www.medsoonretailpro.com and its Website/App.

While availing any of the payment methods available on the App/Website, www.medsoonretailpro.com will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to

Lack of authorization for any transaction(s), or

Exceeding the pre-set limit mutually agreed by You and between ‘Bank(s)’, or

Any payment issues arising out of the transaction, or

Decline of transaction for any other reason(s).

All payments made against the services on the Website/App by You shall be compulsorily in Indian Rupees. The Website/App will not facilitate transaction with respect to any other form of currency with respect to the orders made on Website/App.

All our product prices include all applicable statutory taxes.

We make every effort to make sure that the pricing and availability of products on Our Website/App is accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, We are not responsible for any typographical errors and We reserve the right to cancel the sale.

We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after You have submitted Your order, and to change or update any other information at any time without prior notice.

Following are the delivery charges at www.medsoonretailpro.com, which are based on the order value and the delivery chargers quoted below are applicable to all orders with Standard Delivery through our delivery partners at www.medsoonretailpro.com

• Order Value between Rs 1 – Rs. 999
  • Delivery Charge as follows:

Note: Delivery charges quoted above is valid on all orders of www.medsoonretailpro.com and additional charges maybe be charged.

The Company reserves the right to modify/alter the delivery charges by providing the same on the Website/App which shall be considered as valid and agreed communication.

Delivery times may vary depending on several factors, including but not limited to delivery location, type of product You order and availability of the product.

In order to process the payment, www.medsoonretailpro.com may require Your financial and banking information such as bank account, debit card number, credit card number etc.

You can make the payment via any one of the following methods of payment: Wallets: Paytm, Amazon Pay, PhonePe, UPI, Google Pay, Bank transfer (NEFT/RTGS/IMPS). All debit and credit cards. Credit/Debit Card, Net Banking or Cash on Delivery. Credit/Debit Card and Net Banking Payments are processed via our online payment service partners.

Call/Whatsapp at: +91 812964788

Email : medsoon@adhochealthcare.com

Cancellation or Modification

Can I cancel my order?

Yes, you can but you can do so within 6 hours of placing an order or before we have processed your order by contacting our customer care team Call/Whatsapp at: +91 812964788

Can I modify my order once it is placed?

Yes, you can modify the order or shipping address of your order by contacting our customer support team at +91 812964788. Our customer care associates could modify your order if you contacted us before we have processed it. This is subject to availability of the required product.

Can I alter Invoice/Billing details- Name, Address?

Any alteration of Billing Name, Address is possible ONLY before we processed your order. Once your order is dispatched, any alteration of Billing Name, Address is not allowed.

When and how would I receive a refund of the order I have cancelled?

If you had placed an order by selecting Pay on delivery option, there is no amount to refund because you haven’t paid for that.

If you have placed a prepaid order, then we will issue a refund of the same amount in your account as a Pay Balance within 2 hours. Or the amount will be credited in your bank account within 10 Business days

Warranty Policy

We are happy to provide you our best services to help you. Our products are best in quality, just in any case if there is a requirement to repair the product and it is under warranty period, just contact our dedicated customer support team for resolving the issue. We will provide our best service to repair as soon as possible.

Onsite Service will not be provided, Product must be sent to the seller address for repair:

Call/Whatsapp at: +91 812964788

Email : medsoon@adhochealthcare.com

For availing the warranty option, you must have a warranty card and conditions of warranty should be fulfilled as mentioned on warranty card.

Note: Kindly add a small note on slip about what exactly you want to repair while shipping your product so that we can deliver it back to you as soon as possible.

Shipping Cost for products under warranty:

Shipping cost for repairing products which are under warranty will be as follows:

One side cost of shipping will be borne by you when you will send the product to us to repair. For another side cost will be borne by us when we will send you the repaired/replaced product

For orders from other countries than India –

CUSTOM CLEARANCE AND ANY OTHER CHARGES OCCURRED IN CUSTOMERS COUNTRY IS RESPONSIBILITY OF CUSTOMERS.

* Pay Balance can be used in your future purchase for lifetime.

All legal disputes will be settled in Kottayam/Ernakulam jurisdiction, Kerala, India.