Cancellation & Refund policy

Refund Policy: 

Refund against Cancelation: 

Retailer shall get Refund against Cancelation of Order or any failed payment by way of credit to the original mode of payment – Credit/Debit Card, or Net banking or Third Party Wallet. 

Refund against Return: 

In case of COD orders, Retailer shall get Refund against return by way of credit after scrutiny of the return made by the retailer. The credit shall be given by way of credit note to the Ledger of the Retailer and that can be adjusted from the running dues of the Retailer. In Case retailer wants the refund back in bank account, then upon specific request by the retailer, the refund will be initiated to their registered bank Account with us. The retailer will be required to submit Bank Account No., Bank Name, IFSC Code, Cancelled Cheque, etc required for registering the Bank Account of retailer. 

In case of online paid orders, Retailer shall get Refund against return by way of credit to the original mode of payment – Credit/Debit Card, or Net banking or Third Party Wallet. 

 

In case of refund by way of Credit/Debit Card, or Net banking or Third Party Wallet, it may take 7 to 15 working days for credit to reflect into your account. 

While we regret any inconvenience caused by this time frame, as the refund is handled by our Bank/ Payment Gateways. There may be delay in refund timing and we have no control over that the same. 

In case of any query related to refund, please contact Mr. Tharian Antony, Grievance Officer at the email id. medsoon@adhochealthcare.com or Call 9187145 1485.